Return & Warranty Policy

Returns (Defective or Incorrect Items)

• If your product arrives defective or incorrect due to our error, please contact us immediately.
• We will arrange a replacement or refund at no extra cost to you.

Refunds

• Approved refunds are processed using the original method of payment.
• Cash on Delivery (COD) refunds may be provided as Store Credit (valid for 1 year) or via Bank Transfer (to an account you provide).
• Shipping charges are non-refundable except where the return is due to our mistake (e.g., wrong item sent, defective product).
• Processing time: Approved refunds are typically processed within 7–10 business days (actual posting may vary by payment provider).
• Discretion: Manny.lk reserves the right to approve or deny refund requests based on case-by-case evaluation.

Exchanges

1. Contact Us First

• You must contact us within 3 days of receiving your order.
• Exchanges are only possible if:
• You received the correct product in good condition (not defective).
• You simply want to change it for another product.
• The product has no damage and is in its original condition.
• If the product is defective or the wrong item was sent, this is handled under Returns (Defective or Incorrect Items).

2. Send the Product Back

• Once you contact us, you have 7 days to ship the product back.
• The item must be in its original packaging and undamaged.
• Customers are responsible for ensuring the product is securely packaged during return. Manny.lk is not responsible for damage caused during return shipping.
• Customers are responsible for all courier/shipping costs for exchanges.

3. After We Receive It

• We will inspect the returned product.
• If approved, we will issue store credit (not cash).

4. Using Store Credit

• Store credits are valid for 1 year from the date of issue.
• Store credits can be used to place a new order via our website or WhatsApp.

Non-Returnable Items

• Products damaged after delivery.
• Products without original packaging.
• Items specifically marked as non-returnable.

Warranty Policy

• Warranty periods vary by product and are clearly stated on the product page (e.g., 6 months, 1 year, or checking warranty).
• Warranties cover manufacturing defects only.
• Physical damage, water damage, unauthorized repairs, or misuse will void the warranty.
• To claim a warranty, customers must provide proof of purchase (invoice/receipt).
• Warranty claims will be inspected within 7 working days, and if approved, the product will be repaired or replaced based on availability.